Will Live Assist run in all Dynamics 365 online regions and languages? What languages are supported?
CaféX Live Assist is available to integrate with Dynamics 365 in all online regions; however, it is not co-located with Dynamics 365 data centers. CaféX Live Assist infrastructure is hosted in advanced, best-of-breed Microsoft Azure data centers adhering to the highest industry standards of quality, reliability, security and availability to deliver service 24 hours a day, 365 days a year. The following languages are expected to be supported by General Availability and subject to change:
| Agent Widget | Danish, English (US), Finnish, French, German, Italian, Japanese, Portuguese(standard), Spanish |
|---|---|
| Customer Widget | Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional Hong Kong), Chinese (Traditional Taiwan), Croatian, Czech, Danish, Dutch, English (US), Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese(standard), Portuguese (Brazilian), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese |
Note: Customer widget in the above table refers to the chat widget embedded on customer portals which consumers will use to chat with agents.
Supported Languages and Country Codes
| Language and Country | Country Code |
|---|---|
| Danish - Denmark | da-DK |
| Serbian (Cyrillic) - Serbia | Cy-sr-SP |
| Greek - Greece | el-GR |
| English - United States | en-US |
| Korean - Korea | ko-KR |
| English - United Kingdom | en-UK |
| Turkish - Turkey | tr-TR |
| Japanese - Japan | ja-JP |
| Norwegian (Bokmål) - Norway | nb-NO |
| Arabic - United Arab Emirates | ar-AE |
| Romanian - Romania | ro-RO |
| Thai - Thailand | th-TH |
| Portuguese - Brazil | pt-BR |
| Russian - Russia | ru-RU |
| Polish - Poland | pl-PL |
| Lithuanian - Lithuania | lt-LT |
| Estonian - Estonia | et-EE |
| Portuguese - Portugal | pt-PT |
| Slovak - Slovakia | sk-SK |
| French - France | fr-FR |
| Slovenian - Slovenia | sl-SI |
| Hebrew - Israel | he-IL |
| Croatian - Croatia | hr-HR |
| Chinese - Hong Kong SAR (Traditional Chinese) | zh-HK |
| Latvian - Latvia | lv-LV |
| Spanish appropriate for the Latin America and Caribbean region | es-419 |
| German - Germany | de-DE |
| Spanish - Spain | es-ES |
| Czech - Czech Republic | cs-CZ |
| Ukrainian - Ukraine | uk-UA |
| Macedonian (FYROM) | mk-MK |
| Malay - Malaysia | ms-MY |
| French - Canada | fr-CA |
| Dutch - The Netherlands | nl-NL |
| Hindi - India | hi-IN |
| Chinese - China (Simplified Chinese) | zh-CN |
| Swedish - Sweden | sv-SE |
| Hungarian - Hungary | hu-HU |
| Vietnamese - Vietnam | vi-VN |
| Italian - Italy | it-IT |
| Bulgarian - Bulgaria | bg-BG |
| Chinese - Taiwan (Traditional Chinese) | zh-TW |
| Indonesian - Indonesia | id-ID |
| Finnish - Finland | fi-FI |
