How do you load balance traffic on servers and sites via the cloud architecture?
Agents on a given CRM instance will be served by a CaféX region appropriate to the location of that CRM instance. Each CaféX region is served by two datacenters with traffic being load balanced across them. Within each datacenter there will be a number of servers capable of handling each session and we will load-balance across these. We automatically monitor the health of the servers and datacenters and will direct traffic accordingly.