Connect Your Existing Chat Bots to Live Assist
Using the Live Assist Escelation SDKs (NodeJS
) and the Context Service you can easily connect your existing chat bots, which may be servicing users on other popular chat and messaging platforms, through to your Live Assist agents.
Here are some examples for building bots, using the Microsoft Bot Framework, hosted in Azure (you can of course use other bot frameworks and hosting services):
Once you have your chat bot configured, for these messaging platforms, you can make use of the Live Assist Escalation SDKs and Context Service to allow your bot or consumer to escalate the chat into Live Assist, targeted at agents via skills.