Chat Activity Completion
Marking chat activity as complete
Chat activity records are automatically marked as complete within one minute after the visitor or the agent closes the chat.
Note: If you transfer a chat, and it is then not answered by an agent, it is automatically marked as completed one hour after it was transferred.
To manually mark a chat activity record as complete:
- In the CRM, open the chat activity that you want to close.
If you have the chat open in the agent widget, on the bottom row of buttons, click the middle icon.
- On the top menu, click on Close Chat Activity.
Chat activity record data
The following fields are populated only when the chat activity is completed, as described above:
- Chat Transcript URL
- End Time
- Chat Transfers