Requesting Chat Transcripts with an agent
Yes. This can be acheived with a post-chat survey, where a vistor can provide an email address to receive the transcript. It is also possible for a visitor to request a transcript by expanding the options tray from the chat-engagement; however, this must be enabled.
The visitor will recevied an email 'from' the email address that was provided when Live Assist for Microsoft Dynamics 365 was first installed. If you would like this to be changed please Contact Support with the details of your Dynamics 365 organisation and provide an alternative email address to use.
The timestamp of the chat activit, will be presented in the local timezone of the customer: