Agent Widget is not loading, or remains blank
The Agent Widget is not loading in the agent's browser—it appears blank in the agent's CRM. This can occur when third-party cookies have been be accepted or allowed to load in the agent's browser.
To resolve the issue:
The agent must manage their content settings to unblock third-party cookies.
If you are using Chrome, manage the cookies by clicking the notification in the address bar:
In Chrome, select the configuration, and set it to Off:
Other browsers may present these settings differently—complete the equivalent configuration to resolve the issue.