Live Assist for Microsoft Dynamics 365 Pricing

Our range of subscription plans give you the flexibility to empower as many users as needed with the right set of omnichannel engagement capabilities fully integrated with Dynamics 365 to help your organization delight customers, improve productivity and accelerate business growth.

CORE

$31*

Per user/month

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Empower agents to engage mobile and web visitors with screen-to-screen assistance within Dynamics 365.


  • Complement telephone customer service with in-app & in-browser live assistance

  • Seamless integration with Dynamics 365 USD and web interfaces

  • Remotely view visitors' websites and mobile apps

  • Cobrowse visitors' web pages & remote app control

  • Spotlight and annotation tools to direct visitors’ attention

  • Push PDF documents and images to educate and guide visitors

  • Single sign on for easy access

  • Technical support via email, web portal & live chat

  • Access to self-help portals & knowledge base

ENHANCED

$43*

Per user/month

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Empower agents with integrated live chat and cobrowse online assistance, plus chatbot support.


  • Everything in Core

  • Live chat with website & mobile app visitors in 37 languages

  • Integrate bots as virtual agents or service enablers

  • Contextual transition from bots to live agents

  • Content engagement campaigns with proactive chat

  • Workflow integration

  • Canned messages, chat transfer, transcripts, concurrent chats, pre-chat surveys, private messages

  • Chat agent presence & availability

  • Chat supervisor capabilities

  • Monitoring & dashboards

  • Create & assign chat agent skills for intelligent routing

PREMIUM

$55*

Per user/month

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Empower agents with full omnichannel customer service, including bots, live chat and visual assistance.


  • Everything in Enhanced

  • Seamless transition for visitors from live chat to voice and video communication with agents

  • Use cases include 'see me' and 'see what I see' 

  • Support for websites and mobile apps with no new software for visitors to download or install

  • Chat, talk face-to-face, cobrowse and share content simultaneously

  • One or two-way video control for visitors with full screen view

  • Embedded call window for agents in Dynamics 365

* Based on 100 users for a one-year subscription term. Pricing varies depending on number of users and term duration.

Contact us today for your personalized quote. We also offer a free 30-day trial.   Contact Us