Bring your employees, teams and customers closer
CaféX is a Microsoft strategic partner and together, we provide frictionless digital engagement via Dynamics 365.
- A single-stack solution for all current and future omnichannel needs across mobile and desktop including live chat, co-browse, chatbots, as well as voice & video escalation
- A committed joint roadmap with alignment across all current and future Dynamic 365 releases to enhance the power of CRM via omnichannel capabilities
- An immersive, seamless user experience for employees, teams, and customers – all in a single pane of glass for agents with full visibility to the enterprise
What You Can Do with Live Assist for Microsoft Dynamics 365
Assist customers live from anywhere and resolve issues in real time in a secure and compliant engagement platform.
- Add omnichannel engagement with intelligent, personalized customer care that is already integrated with Dynamics 365
- Raise customer satisfaction ratings, Net Promoter Scores (NPS) and retention rates via agent-assisted chat, PCI-compliant co-browsing, voice/video call escalation and bot integration
- Increase revenue by engaging customers with personalized campaigns and content to drive upsell and cross-sell opportunities
- Improve operational efficiency with a single-pane-of-glass, immersive experience for agents and admins within Dynamics 365
Why Choose CaféX and Live Assist for Microsoft Dynamics 365
Deeper integration with Dynamics 365 automates customer engagement, accelerates sales and reduces customer effort.
- We are the preferred omnichannel provider for Dynamics 365 and co-developed our solution directly with Microsoft
- We have more than 160 Microsoft Partners and System Integrators who have engaged to support more than 3,500 Live Assist for Microsoft Dynamics 365 trials in the first year since launch
- We've been awarded the Enterprise Connect Best of Show Award 2x and were chosen as Gartner's Cool Vendor in Unified Communications
- We are a WebRTC pioneer providing Microsoft with the first enterprise gateway and mobile SDK in our category